Extracted logo
Extracted logo

All articles

Questions About Subscriptions

How do I cancel or modify my order?

Orders that have been processed cannot be cancelled. However, managing future orders or subscriptions is straightforward. You can handle your subscriptions conveniently under the 'My Subscriptions' tab on our website by logging into your account. If

How do I pause or adjust the frequency of my subscription?

Please email [email protected] if you need any help with this.

What should I do if I move to a new address?

You can amend or update your account details under the 'My Subscriptions' tab on our website once you've logged into your account here: https://extracted.co.uk/tools/recurring/get-subscription-access . Please ensure you use the original email address

How do I cancel my subscription?

We're sorry to hear that you're thinking about leaving us. If there is nothing we can do to change your mind then you can cancel your subscription under the 'My Subscriptions' tab on our website once you've logged into your account here: https://extr

How do I update my payment details?

If you need to update your payment details then please email us on [email protected] and we will send you a secure payment link.

How do subscriptions work?

Subscriptions are a convenient way to get your supplements delivered every month. After purchasing you will receive an email to manage your subscription. You can cancel or pause at any time.We also send out handy reminders 3 days before you are bille

How do I return an order?

Our full returns and refund policy can be found here: https://extracted.co.uk/pages/returns-and-refund-policyPlease email [email protected] in the first instance - we will check if you're eligible and provide you with the returns address if app

I've entered the wrong delivery address, what do I do?

If you have entered an incorrect delivery address, we will do our best to update it as soon as you let us know. However, if your order has already been fulfilled, we can only amend the address for future orders. You can also check or update your deta